Privacy Policy

Last updated: May 26, 2026

Emerald Express ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our courier and logistics services or visit our website.

1. Information We Collect

We may collect the following information from you:

• Full name, mailing address, phone number, and email address
• Government-issued identification for customs and verification purposes
• Payment information (processed securely by our payment partners)
• Shipment details including tracking numbers, package contents, and delivery preferences
• Website usage data such as IP address, browser type, and pages visited

2. How We Use Your Information

We use your information to:

• Process shipments, deliveries, and customer accounts
• Communicate with you about your packages, account, or service updates
• Comply with Jamaican Customs and other legal requirements
• Send promotional offers and updates (you may opt out at any time)
• Improve our website, services, and customer experience

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

• Shipping carriers and customs authorities to process your packages
• Payment processors to complete transactions
• Service providers who help operate our business under confidentiality agreements
• Law enforcement or regulators when required by law

4. Data Security

We use industry-standard safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment information is encrypted and handled by PCI-compliant payment providers.

5. Cookies

Our website uses cookies to improve functionality, remember preferences, and analyze traffic. You may disable cookies in your browser settings, but some features of the site may not function properly.

6. Your Rights

You have the right to access, update, or request deletion of your personal information at any time. To make such a request, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.